Airnexaplus – Cancellation Policy

Transparency. Integrity. Customer-First Service.

At Airnexaplus, we understand that travel plans may change unexpectedly. Our cancellation policy is designed to offer clarity and fairness while ensuring full compliance with the rules set by airlines, hotels, tour operators, and global travel suppliers.

General Policy

This policy applies to all bookings made directly through Airnexaplus or its authorised representatives. Cancellations are always subject to the specific terms and conditions of the airline, hotel, or travel supplier applicable at the time of purchase.

Types of Cancellations

Voluntary Cancellation (By Customer)

If you choose to cancel your booking, the outcome will depend on the supplier’s rules:

Partial refund (minus supplier penalties and Airnexaplus service fees)
Future travel credit for non-refundable bookings, if permitted by the supplier
Full refund only if explicitly allowed by the fare or supplier conditions

Non-refundable bookings are typically not eligible for cash refunds unless:

The airline or supplier issues a waiver
Exceptional circumstances apply (e.g., medical cases or government-imposed restrictions)

Non-Changeable / Non-Cancellable Bookings

Some promotional fares or discounted bookings are strictly non-cancellable and non-changeable.
You will be notified at the time of booking if your fare falls into this category.

Involuntary Cancellations (By Airline or Supplier)

If your flight, hotel, or tour is cancelled or significantly changed by the supplier, you may be entitled to:

A full refund, or
Rebooking at no extra charge (subject to availability and supplier policy)

Airnexaplus will coordinate with the supplier on your behalf and ensure your rights are processed promptly.

Supplier and Consolidator Terms

Many travel products are issued through third-party wholesalers or consolidators whose rules may include:

Non-refundable agency or supplier processing fees
Cancellation penalties within specific timeframes
Mandatory documentation (tickets, ID proof, etc.)

Airnexaplus will always inform you of any applicable terms before submitting a cancellation request.

Processing Timeframes

Once a cancellation or refund is approved by the supplier, the processing timeline may include:

Supplier response time: 10–20 business days
Airnexaplus processing time: 3–5 business days
Bank/card refund posting: up to 10 additional business days

You will receive updates and documentation regarding your cancellation request via email.

Refundable vs Non-Refundable Fare Overview

Fare Type	Eligible for Refund	Eligible for Credit	Cancellation Fee Applies
Refundable Fare / Package	Yes	Yes	Usually
Non-Refundable Fare	No	Often Yes	Often Yes
Promotional / Discounted	Usually No	Case-by-case	Yes

*Final eligibility always depends on the specific fare or package rules provided by the supplier.*

How to Request a Cancellation

To start a cancellation request, please contact our support team:

Email: help@airnexaplus.com
Phone: 1-855-738-4507
Business Hours: Monday to Sunday (Standard Support Hours)

Please include the following details:

Full Name of Traveller(s)
Booking Reference Number
Original Date of Travel
Reason for Cancellation (optional)

Important Notes

Airnexaplus service or booking fees are non-refundable.
All cancellations must be confirmed in writing via email.
Supplier penalties will be disclosed prior to processing.
Refunds may be issued as travel credits depending on supplier conditions.

Our Commitment

At Airnexaplus, we are committed to:

Providing honest and transparent information about your cancellation options.
Ensuring compliance with airline and supplier rules.
Offering timely updates regarding refund or credit status.
Supporting you throughout the cancellation process with professionalism and care.