Transparency. Compliance. Fairness.

At Airnexaplus, we maintain clear and transparent refund guidelines for both our standard flight bookings and our travel consultation services. Our goal is to ensure every customer understands their refund eligibility, rights, and procedures based on airline fare rules and global travel industry standards.

✈️ Section 1: Standard Bookings (Directly Booked via Airnexaplus)

This section applies to all tickets purchased directly through Airnexaplus — whether by phone, email, or via one of our authorized travel advisors.

✅ Eligibility for Refund

Refunds are governed by the fare rules of the issuing airline and the ticket type purchased. Airnexaplus acts as an intermediary between you and the airline or consolidator, ensuring all refunds are processed in accordance with the official fare conditions and supplier policies.

🔄 Refund Scenarios

Within 24 Hours of Booking:
If cancelled within 24 hours of purchase (and before ticket issuance when possible), refunds are processed in line with airline and supplier rules. Many airlines allow full refunds within this period.
Refundable Fares:
Refunds are processed per airline fare rules. Service fees charged by Airnexaplus (if any) are non-refundable once the booking is confirmed.
Non-Refundable Fares:
For non-refundable tickets, you may still be eligible for:
- Airline-issued travel credit or voucher
- Refund in case of airline-authorized waiver or schedule change
- Refund of unused government taxes or fees where applicable
Schedule Changes or Airline Cancellations:
If the airline cancels or significantly changes your itinerary, you may be entitled to a refund or a free rebooking option based on the airline’s policies.
Medical/Bereavement Exceptions:
Airlines may authorize refunds or credits in emergency cases. Airnexaplus assists with documentation, but final approval rests with the airline.

⏳ Processing Time

Refunds typically take 7–21 business days after the airline approves the refund.
Banks and credit card processors may require additional time for the amount to reflect.

⚠️ Important Notes

All Airnexaplus service fees are non-refundable once the ticket is issued.
Refund requests must be submitted in writing to: help@airnexaplus.com
Any booking or ticket issuance errors must be reported within 24 hours of confirmation.

Section 2: Travel Consultation Services (External Bookings)

This section applies to clients who use Airnexaplus to recover refunds or credits for tickets not originally booked with us. These services operate under our fair “No Recovery, No Fee” model.

📝 Refund Consultation Overview

We assist customers in obtaining the following from airlines or suppliers:

Refunds for unused or partially used tickets
Recovery of credits or vouchers
Waivers issued due to airline schedule changes or cancellations
Medical or compassionate refunds
Fare reassessments or downgrade compensation

💼 Payment Policy

Our service fees apply only when we successfully recover a refund or credit. The standard fee is up to 40% of the recovered amount (credit or cash). This fee is clearly disclosed in writing before any work begins.

"If we cannot recover your refund or credit — you owe nothing."

🧾 Refund Policy for Consultation Services

Once a refund or credit is recovered and documented, our service fee becomes non-refundable.
Our fee applies even if you choose not to use the recovered credit or voucher.
A case is considered complete when:
- The airline confirms a refund or credit in writing, or
- Funds are returned to your payment method, or
- A voucher or travel credit is issued under your booking.

⏳ Processing Time

Airline-issued credits typically appear within 5–10 business days.
Refunds may take 7–21 business days depending on the airline or consolidator.
Our invoice is issued only after successful recovery.

📧 How to Request a Refund

Please submit refund requests to: help@airnexaplus.com
Include:

Full Passenger Name
PNR / Booking Reference
Original Booking Source
Issue Summary and Desired Resolution

⚖️ Final Disclaimer

Airnexaplus acts as a travel service provider and consultant. All refunds, waivers, and credits are subject to airline and supplier policies. While we strive to secure the best possible outcome for each customer, final approval always lies with the airline or consolidator.

"We act in your best interest — with honesty, transparency, and respect for airline policies."

Operated by: Airnexaplus
Address: 558 MOSTELLER DR, LANCASTER, SC 29720, USA
📧 Email: help@airnexaplus.com
📞 Phone: 1-855-738-4507
🌐 Website: www.airnexaplus.com